Effective February 1, 2014, some addresses will be changing as a part of the transition to the Benefits Coordination & Recovery Center (BCRC).  New address information is now available on the Contacts page of the Coordination of Benefits & Recovery Overview section of CMS.gov.  The following link may be used to access the section’s main page.  Once on the main page, click the Contacts link on the left side menu and scroll to the Benefits Coordination & Recovery Center (BCRC) area at the bottom of the page.  Please continue to visit this site for the most current information.

Contacts

Please Note:  Effective February 1, 2014, some addresses will be changing as a part of the transition of the Coordination of Benefits Contractor (COBC) and Medicare Secondary Payer Recovery Contractor (MSPRC) operations to the Benefits Coordination & Recovery Center (BCRC).  The new addresses can be found in the Benefits Coordination & Recovery Center (BCRC) section at the bottom of the page. Please continue to visit this site for the most current information.
Coordination of Benefits Contractor (COBC)
COBC Customer Service Representatives are available to assist you Monday through Friday, from 8:00 a.m. to 8:00 p.m., Eastern Time, except holidays, at toll-free lines: 1-800-999-1118 or TTY/TDD: 1-800-318-8782 for the hearing and speech impaired.
Note: For information on how the COBC can assist you, please see the Coordination of Benefits page.
Address general written inquiries to:
MEDICARE – Coordination of Benefits
P.O. Box 33847
Detroit, MI 48232
Please mail questionnaires to:
MEDICARE – COB
Initial Enrollment Questionnaire Project
P.O. Box 17521
Baltimore, MD 21203-7521
MEDICARE – COB
MSP Claims Investigation Project
P.O. Box 33847
Detroit, MI 48232
Please mail Voluntary Data Sharing Agreement (VDSA) correspondence to:
Centers for Medicare & Medicaid Services
Voluntary Data Sharing Agreement Program
c/o Coordination of Benefits Contractor
P.O. Box 660
New York, NY 10274-0660
Please mail Workers’ Compensation Set-Aside Arrangement (WCMSA) Proposal/Final Settlement to:
CMS c/o COBC
WCMSA Proposal/Final Settlement
P.O. Box 33849
Detroit, MI 48232
Commercial Repayment Center (CRC)
CRC Customer Service Representatives are available to assist you Monday through Friday, from 8:00 a.m. to 8:00 p.m., Eastern Time, except holidays, at toll-free lines: 1-855-798-2627 (TTY/TDD: 1-855-797-2627 for the hearing and speech impaired).
Note: For information on how the CRC can assist you, please see the Group Health Plan Recovery page.
Group Health Plan (GHP) Inquiries and Checks
Medicare Commercial Repayment Center
PO BOX 93945
2400 Orange Ave.
Cleveland, OH 44101-9003
Fax
1-216-781-5516
Medicare Secondary Payer Recovery Contractor (MSPRC)
MSPRC Customer Service Representatives are available to assist you Monday through Friday, from 8:00 a.m. to 8:00 p.m., Eastern Time, except holidays, at toll-free lines: 1-866-677-7220 (TTY/TDD: 1-866-677-7294 for the hearing and speech impaired).
Note: For information on how the MSPRC can assist you, please see the Non-Group Health Plan Recovery page.
Non-Group Health Plan (NGHP) Inquiries and Checks
MSPRC – NGHP
P.O. Box 138832
Oklahoma City, OK 73113
Special Projects
(e.g. all Product Liability Case Inquiries and Special Project Checks)
MSPRC – Special Projects
P.O. Box 138868
Oklahoma City, OK 73113
Self-Calculated Conditional Payment Amount Option
MSPRC – Self-Calculated Conditional Payment Amount Option
P.O. Box 138880
Oklahoma City, OK 73113
Note: To increase efficiency, when sending a check or correspondence to the MSPRC you may include an NGHP Correspondence Cover Sheet. The NGHP Correspondence Cover Sheet is available in the Downloads section of theNon-Group Health Plan Recovery page.
Additional Contact Information
Contact 1-800-MEDICARE (1-800-633-4227) to:
·         Obtain general Medicare information.
·         Obtain information about Medicare Health Plan choices.
·         Order Medicare publications.
Contact the My.Medicare.gov help desk (1-877-607-9663) for:
·         Assistance with MyMedicare.gov.
Contact Social Security Administration (1-800-772-1213) to:
·         Enroll in the Medicare program.
·         Replace your Medicare card.
·         Change your address.
·         Verify Medicare coverage.
Benefits Coordination & Recovery Center (BCRC)
Address general written inquiries to:
Medicare – MSP General Correspondence 
P.O. Box 138897 
Oklahoma City, OK 73113-8897
Please mail questionnaires to:
Medicare – MSP
MSP Claims Investigation Project
P.O. Box 138897
Oklahoma City, OK 73113-8897
Please mail Voluntary Data Sharing Agreement (VDSA) correspondence to:
Voluntary Data Sharing Agreement Program
P.O. Box 660
New York, NY 10274-0660
Please mail Workers’ Compensation Set-Aside Arrangement (WCMSA) Proposal/Final Settlement to:
WCMSA Proposal/Final Settlement
P.O. Box 138899
Oklahoma City, OK. 73113-8899
Non-Group Health Plan (NGHP) Inquiries and Checks
NGHP
P.O. Box 138832
Oklahoma City, OK 73113
Special Projects (e.g. all Product Liability Case Inquiries and Special Project Checks)
Special Projects
P.O. Box 138868
Oklahoma City, OK 73113
Self-Calculated Conditional Payment Amount Option
Self-Calculated Conditional Payment Amount Option
P.O. Box 138880
Oklahoma City, OK 73113
·         Page last Modified: 01/22/2014 12:31 PM

One response to “New Address and Contact Information Coming to the Benefits Coordination & Recovery Center”

  1. Anne Madison says:

    Thank you! Medicare’s voice menu doesn’t recognize the phrases “Coordination of Benefits” and “Coordination of Benefits Recovery Center,” so I spent 20 minutes on hold to get a human, who managed to disconnect me instead of transferring me. Without your Web site, I’d have had to go through it all over again.



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